How to Contact Angi Customer Service
Need to contact Angi to sort out an issue? Read on to learn how to reach out by phone, email, and more.
By Corbin HartwickUpdated on July 31, 2024
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Angi has several ways to get in touch with its customer service team – so many, in fact, that it can be confusing as to which one you’re meant to use! In this guide, we’ll untangle the web of communication channels so you know where to go to get in touch with Angi customer service – whether you’re using Angi.com as a homeowner or as a contractor.
How to contact Angi customer service: 6 methods that work for homeowners
The good news if you’re using Angi as a homeowner looking for home improvement help is that you have the most options available for getting Angi support. That includes a general phone number and email address, an FAQ page, a homeowner-focused support center, and a couple of different phone numbers for managing your Angi Key membership
Method | Contact |
|---|---|
Phone | |
FAQs | |
Help Center | |
Chat | Click the red-and-white speech bubble in the bottom-right corner of any page in the help center. |
Angi Key Phone |
Angi Ads customer service: 4 methods for pros & contractors
If you’re a contractor advertising yourself on Angi – either through a free profile or paid ads – there are also a fair number of ways to reach out to Angi customer support. There’s a dedicated help center, as well as a general phone number and email address you can use to make direct contact.
Method | Contact |
|---|---|
Angi Ads Phone | |
Angi Pro Help | |
Angi Ads Chat | Click the red-and-white speech bubble in the bottom-right corner of any page on the Angi Services Pro Support Center. |
Angi Pros Email |
Angi Leads customer service: 3 methods for pros & contractors
Angi Leads also has a few phone numbers and email addresses you can use to reach customer service representatives. However, in the transition from what was HomeAdvisor Pro to what is now Angi Leads, there’s a bit of inconsistency in which ones are the preferred contact methods. You may have to try multiple ones to get through to where you want to be.
Method | Contact |
|---|---|
Angi Leads Phone | |
Angi Leads Help | |
Angi Leads Email |
What are Angi’s customer service hours?
Angi’s customer service phone lines are open to both homeowners and contractors from Monday to Friday, 8:00 AM to 8:00 PM Eastern Time. Homeowners can also get over-the-phone help on Saturday and Sunday from 8:00 AM to 5:00 PM Eastern Time. Help via email and chat is available 24/7.
What information can you get in Angi’s help center?
Before you rush to contact Angi customer service, it may be worthwhile to look through the company’s help centers first. Your question might be one that’s frequently asked, and so you may be able to get a quick answer for it.
For homeowners hiring through Angi
Angi’s Homeowner Help Center is separated into five categories, which cover the following types of information:
Account, Membership, & Plans – How to log into, change information on, request data from, or delete your account; how to manage recurring bookings; how to unsubscribe from marketing emails; and information on the Angi Key membership.
Booking Experience – How to book services; how to prepare for a contractor coming to your property; how to contact the contractor if either of you needs to change something about your booking; what to do if you encounter an issue with a job; and what to do after a booking is completed.
Payments & Fees – How to add and update your payment information on Angi; how to use credits and coupons/vouchers; and what to do if you need a receipt or encounter unexpected costs in using Angi.
General Questions – Information about the Angi app, how bookings work (including pricing, who’s responsible for supplies, and if you need more than one contractor on a job), Angi’s booking partners, and general trust & safety policies.
Service Details – In-depth explanations of what certain categories of bookings do or do not entail.
Angi also has a frequently asked question page; the majority of answers on it are directed towards homeowners.
For pros & contractors
There are seven categories of information in Angi’s Pro Support Center, which provide guidance on the following topics:
General – Information on what Angi Services are (including places active, services offered, and hours of operation); how payments & taxes are handled; Angi’s on-the-job safety & conduct policies; contact & rescheduling policies for contractors; and specific definitions & issues relevant to being a contractor on Angi.
On the Job – What to do about an issue before or during a booking; how to stay in touch with customers to make changes to (and resolve problems with) bookings; special instructions for when a job is booked through one of Angi’s partners; and information about payment and taxes.
Payments & Fees – How contractors get paid, including how to change payment information and how to resolve issues with getting paid; and potential fees for problems (including how to avoid or dispute them).
New & Prospective Pros – How to become a contractor on Angi, including what identity credentials are needed, how long the process takes, and what you should do once you’re approved.
Angi Services for Pros App – How to download, install, and use the features of the Angi Services for Pros app on Android or iOS; how to troubleshoot problems with using the app.
Supplies – What materials can (or should) be brought by a contractor to a booking, and whether or not they will be reimbursed for their cost.
For specific instructions on what to do if you encounter a fraud or safety issue on Angi, see our guide on Angi Safety.
That’s a breakdown of the different methods for contacting customer service at Angi. We hope at least one of them gets you in touch with a person and/or piece of information that solves your issue! Also have a look at the rest of our Angi guides; one of them might have information that can help!