How to Contact PayPal Customer Service

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By Corbin HartwickUpdated on March 16, 2022

PayPal is a large and popular secure payment and money-transfer website. So, with all of those transactions and operations happening at once, it may happen that something on the website breaks down for you.

If you’re having trouble with any aspect of PayPal, here’s how to get in touch with their customer service team.

To contact PayPal customer service:

  1. Go to www.paypal.com and log in.
  2. Click Contact.
  3. Click Call Us.
  4. Call the phone number provided, and input the passcode when prompted.
    OR
  5. Click Message Centre (or Email Us).
  6. Click Create New Message.
  7. Select a topic and subtopic, compose your message, and then click Send.

As you can see, there are two different general ways to contact PayPal’s customer service department. In the full set of instructions below, we’ll show you how each of them works.

Detailed instructions for how to contact PayPal customer service

1. Log into PayPal.

Steps 1 and 2 of our How to Transfer Money to PayPal tutorial will show you how this is done, if you need some reminding.

2. Go to PayPal’s “Contact” page.

Once you’re on your main page for PayPal, scroll to the bottom of the screen and click Contact.

3. Request PayPal’s phone information.

If you want to reach PayPal customer service by phone, click Call Us to display their contact information.

(NOTE: If you want to send an internal email message to PayPal instead, skip to step 5.)

4. Call PayPal customer service, entering the passcode that you receive for speedier service.

The new page that you are on will display PayPal’s customer service phone number, as well as their customer service phone line hours and any special instructions for contacting them by phone (e.g. how to talk to someone in a different language).

It will also display a one-time six-digit passcode that you can input, when prompted, when you call PayPal customer service in order to get help faster. This passcode will expire in an hour, so call PayPal as soon as you can!

5. Enter PayPal’s messaging center.

If you think that you can better describe the issue that you’re having with PayPal in written words as opposed to spoken ones, click Message Center (or Email Us).

6. Select to compose a new message.

Once you’re inside the interface for secure messages about your account, sent between you and PayPal customer service, click Create New Message in the top-right corner.

7. Choose the topic and subtopic of your message, write it out, and send it to PayPal.

You will see two drop-down menus labelled Choose a Topic and Choose a Subtopic. Click both of these (in order) and select one of the options that appear in each of them to narrow down your issue. Depending on the combination that you choose, additional drop-down menus may appear, prompting you to select even more specific topics. Other times, hyperlinks will appear that will direct you to various functions or help articles on PayPal.

Still other combinations will allow you to write a free-form message to PayPal customer service. If this happens, click in the box labelled “Message: Please Be Specific” and type in a detailed description of the problem that you are having with using PayPal. Then, click Send.

Other ways to contact PayPal

PayPal phone number

PayPal customer service can be reached at 1-877-569-1116.

For calls about restrictions on your account or with using PayPal to accept payments, they can be reached Monday to Friday from 5:00 AM to 8:00 PM, or on the weekend from 6:00 AM to 6:00 PM.

For all other inquiries, PayPal’s telephone customer service team can be reached Monday to Friday from 5:00 AM to 10:00 PM, and on weekends from 6:00 AM to 8:00 PM.

Note that all times listed are in Pacific Standard Time (so adjust your timing accordingly). Also, the information above does not cover special circumstances (such as non-English-language customer service hours, or calls from outside the country). Follow steps 3 and 4 in the instructions above to get this information, and to get faster service from PayPal customer service’s phone team.

PayPal on social media

Technical support for PayPal can be found on twitter at https://twitter.com/AskPayPal.

You can also reach PayPal on Facebook at https://www.facebook.com/PayPal.


Those are some ways to contact PayPal customer service if you need help using PayPal!