How to Start Selling On eBay

So what exactly is eBay, and where did it come from?

eBay is an e-commerce website that was launched by Pierre Omidyar in 1995 to help him auction off various belongings over the Internet. Eventually, users were allowed to put their own items up for auction. Over time, eBay has added other ways to buy and sell items, such as fixed prices or price offers.

How does e-commerce on eBay work?

As we’ve mentioned, eBay has built (and retained) its popularity by offering its users various options for how they can sell or buy merchandise. It offers three main selling styles:

How can I get started selling on eBay?

Selling things through an online marketplace like eBay is usually a lot easier and more convenient than starting your own brick-and-mortar store. However, there is still quite a bit of preparation and work that goes into it. Here’s a summary of the five key things you will need to do in order to become a competent seller.

1. Make key decisions about your inventory.

Before you even set up shop, you’ll need to think about the actual items that you’ll be selling. What category or categories are you going to sell merchandise for? How many unique items are you going to have for sale at once? Where is your supply of items for sale going to come from? And how much will you charge for your items in order to balance having them actually sell and making a profit off them?

A good place to start is to learn how eBay’s selling fees and selling formats work. This will help you get an idea of what your overhead costs will be when selling specific types of items in certain ways, so you can adjust your profit margins accordingly. It also wouldn’t be a bad idea to research the prices and practices of successful online sellers, both on eBay and elsewhere. This helps you build guidelines on what types of items sell frequently, how much they usually sell for, and what selling formats usually net you the highest sale prices for them.

2. Create a seller account, and (optionally) open an eBay Store.

In order to sell items, you must first create an eBay buyer’s account and then convert it into a selling account (you can still use it for buying, though). This involves providing verifiable information about yourself, setting up how you will pay your seller fees, and linking your account to PayPal (so that eBay can securely send you money when buyers pay you for your items). We can teach you how to set up an eBay seller account, which includes instructions for how to make a PayPal account, if you don’t have one beforehand.

Once your seller’s account is ready, you may want to consider opening a Store. This involves purchasing a monthly or yearly subscription to a suite of selling tools. While it isn’t required in order to sell on eBay, opening a Store can help you sell more items while lowering the cost of doing business. If you’re interested, we have a lesson on how to open and design a Store.

3. Create listings for the products/items that you want to sell.

Once you can officially sell on eBay, you have to let potential buyers know what you’re offering for sale. You can do this by creating “listings,” or advertisements that tell buyers everything they need to know about what they can buy from you. Listings also contain all of the necessary functions that buyers need in order to purchase, bid on, or make price offers for your items.

If you want your items to sell, you’re going to need to make sure that potential buyers know exactly what they’re getting from you. Here are some of the important kinds of information that you will need to include in your listings:

Our tutorial on how to list items for sale on eBay will give you full instructions for how to set up a listing, if you want more information.

4. Organize and plan your shipping logistics in advance.

If your items sell (which, hopefully, they will), then you’ll need to figure out how to get them to their buyers. Ideally, some parts of this process should be done before you even list items for sale. For example, you should make sure that:

Once a buyer makes a purchase from you, you will need to pack the item (or items) and attach a shipping label to the order. Shipping labels can be printed on eBay itself (for free!), or on the websites of common courier services (e.g. U.S. Postal Service, FedEx, or U.P.S.). Then, you will need to drop the package off at your local post office (or other shipping station). Finally, it would be a really good idea to go back to eBay and add tracking information to the package, or at least indicate to the buyer that their order is on its way.

Our lesson for how to ship on eBay will walk you through getting items that you’ve sold ready for send-off.

5. Manage your reputation with customer service and buyer relations.

After buyers purchase your items, they can leave comments and assessments on how buyer-friendly your selling practices were. As such, there are several things that you need to consider in order to rack up positive feedback and increase your seller rating score. These include:

There are a couple of other things that you can do to build and protect your reputation as a seller. For example, you can leave “positive” feedback for buyers who purchase your items frequently and/or exhibit other good buying behaviours, such as asking questions about you and your items, paying promptly, and not being overly demanding if they have an issue with their order. Expressing your appreciation like this makes buyers more likely to purchase from you, whether they’re repeat customers showing their loyalty or new buyers looking for a seller they can trust.

You can also ask a buyer to change their feedback if you feel that it was unwarranted. For example, the buyer may have left feedback for the wrong item, or you may have helped them solve the issue that they were having with their purchase. eBay may also delete feedback that you get if they determine that someone who bought from you broke the website’s rules. They may do this after you report a buyer for a policy violation, or at their own discretion.

Our tutorial on eBay feedback and ratings explains more about how the reputation and review system works. We recommend that you give it a read if you’re serious about becoming a seller on eBay, as it can really help you learn how to become trusted on the website, and in turn, find success with your eBay store.

Selling items on eBay takes planning, patience, vigilance, skill, and a little bit of luck. But if you’re up for the challenge, it can be a flexible and fun way to make some money on the side by selling things you don’t need anymore. Who knows… you might be able to turn your little venture into a full-blown enterprise that you can make a living from!

Everyone has to start somewhere, though, and our eBay seller’s course can be your starting point. Throughout this course, we’ll go through the basic things that you need to consider and do in order to start hawking your wares on eBay. We have you covered from deciding what you want to sell right through to getting paid for your first sale. Check out our next tutorial to get started!