How to Contact Care.com
Need to contact Care.com to sort out an issue? Read on to learn how to reach out by phone, email, and more.
By Corbin HartwickUpdated on August 16, 2024
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Using Care is all about making your home and family – two things very important to most people – safer and better. So it’s good to know how to contact Care.com to make sure you’re using it right – and what to do in the unfortunate event that something doesn’t go quite right. In this article, we’ll give you all the help we can on that front.
How to contact Care.com customer service: 8 methods that work
Quite a few methods for contacting Care are found in Care’s customer support center. Others, however, have been found by users contacting Care on the company’s social media accounts.
Method | How to Contact Care |
|---|---|
Phone Number | |
Safety Incident Support Line | |
Family Help Center | |
Caregiver Help Center | |
Safety Center | |
Chat | Click the orange and white Contact Us tab at the bottom of Care’s Family Help Center or Caregiver Help Center (premium membership required). |
Form Submission | |
Customer Service Email |
What are Care.com’s customer service hours?
Care’s customer service number (1-877-227-3115) and safety incident support line (1-737-703-3620) are available to call Monday through Friday, from 10:00 AM to 6:00 PM Eastern Time.
What information can you get in Care.com’s support center?
You might not always need to resort directly to contacting Care support. Care has a Help Center that answers questions frequently asked by either careseekers or caregivers across various topics. So try looking for the information you need there first.
For careseekers looking for care
To reach Care.com’s Help Center for Careseekers, scroll to the bottom of almost any page on Care. There, under the “Get Help” heading, click Help Center (/ Contact Us). It provides the following helpful information:
Getting Started – General information about Care, including how to sign up, log in, and use the website & app to hire someone; what premium products Care offers; and why you might be billed for certain things.
Finding a Caregiver – What services are offered on Care; how to post and manage job listings; and how to find and evaluate caregivers before hiring them.
Payments – Help with managing payment methods; information about how much Care.com costs (including prices for booking services or upgrading to a premium membership); and answers to frequently asked questions about charges and refunds.
Bookings & Full-Time Jobs – Information about directly booking caregivers for jobs, including how to vet, select, pay, and review caregivers; as well as how to book caregivers for recurring jobs.
Trust & Safety – Information about background checks; protecting the security & privacy of your account; Care’s safety & privacy policies; and how to report safety concerns.
Account & Profile – How to log into and manage a Care account, including how to delete a Care.com account (or what to do if it’s closed), and why you might be billed for certain things.
For caregivers looking for work
To reach Care.com’s Help Center for Caregivers, scroll to the bottom of almost any page on Care. There, under the “Get Help” heading, click Help Center (/ Contact Us). Finally, click the Caregivers tab under the search bar for the help center. You will learn about the following topics:
Getting Started – Requirements and instructions for signing up as a Care.com caregiver, and general/technical support for using the Care website and app.
My Profile & Services – How to manage service profiles on Care, including how to get them approved; and how to manage reviews from careseekers.
Payments – How to manage payment methods and payments made to Care; and information on how and when you get paid for completing jobs.
Bookings & Full-Time Jobs – All about managing booking requests from careseekers on Care: how to improve your chances of being booked; how to safely arrange job details with careseekers; and managing how and when you get paid for completing jobs.
Trust & Safety – What personal information is required to register with Care and why; information about background checks; how to spot fraudulent job posts and stay safe when interacting with careseekers; how to keep your account active and secure; and how to report safety concerns.
Running My Business – How to use a Care caregiver account, including how to edit a service profile, find and respond to jobs, manage reviews you’ve received, edit email preferences, or cancel a premium membership; information about tax and insurance on Care, as well as related third-party services.
Top Care.com customer service FAQs answered
Here are a few other things people often ask about how to contact customer service for Care.
Where is Care.com located?
Care’s corporate headquarters is at 816 Congress Avenue, Suite 800, Austin, Texas, USA. Care also has offices at 555 West 18th Street in New York, New York, USA; 2 Armstrong Road, Sheldon, Connecticut, USA; and 10245 Rotherstrasse 17, Berlin, Germany.
If I call the Care.com phone number, can I speak to a live person?
According to GetHuman, you can speak to a live person when calling Care’s customer care number by pressing the 3 key. However, many people report having to wait a long time on hold before they can speak to someone, and others have reported still not being able to reach a live person.
How do I report a safety concern to Care.com?
You can report a safety concern about a Care user from that user’s profile, message thread, job post, or booking details. While viewing any of these pages, open the “...” (More Options) menu and select Report (This User). Then fill out the requested information and click Send Report.
If you can’t locate any of these pages, you can call the Safety Incident Support Line phone number for Care at 1-737-703-3620.
We have more detailed information about how to report issues and stay safe in our guide to Care.com safety.
We hope you’re able to find out how to do something you want to on Care, or get an issue you have with the website – or one of its users – resolved. If, for some reason, you aren’t getting the help you need, we have a list of other services like Care.com you may want to try. Or, you can browse through our other guides to Care.com to see if one of them contains the information you need to solve your problem. At any rate, good luck!